Help & FAQs

Quick answers about personalising, ordering and delivery. Need a human? Use Contact — we prefer the form or chat when it’s available.

• How do I personalise a card?

  Open a card, add the details the design allows (names, photos, messages), then check the preview before you add it to your basket. For a longer walkthrough, see How personalisation works.

• What’s a group card?

  A group card lets you invite others to add messages on the same card. You share a link, people contribute without needing an account, and you review everything before it’s printed or sent.

• Printed or digital — what’s the difference?

  Printed cards are produced and posted to the recipient address you provide. Digital cards are delivered electronically. The options available depend on the product you choose and are shown on the product and checkout screens.

• Where do you deliver?

  Delivery countries and postage prices are shown at checkout for your order. See Shipping & delivery for how postage works on Awwly.

• Can I change or cancel an order?

  Personalised cards are made to your design. Once production has started we usually can’t change the artwork or cancel for change of mind. If something looks wrong, contact us straight away via Contact and we’ll check what’s still possible. Full details are on Returns & refunds.

• What if my card arrives damaged or incorrect?

  Get in touch with your order number and photos if you can. We’ll sort a reprint or refund when the card is faulty, damaged in transit, or not what you ordered. See Returns & refunds.

• How do I get help?

  The quickest route is the form (or chat, when available) on our Contact page. You can also email hi@awwly.co.