Returns & refunds

Cards made to your design (names, photos, messages, group contributions, and similar) are bespoke. Under UK consumer rules for goods made to your specification, there is generally no change-of-mind cancellation once production has started.

Please preview carefully before you pay. If you spot a mistake immediately after ordering, contact us as soon as possible via Contact — we’ll check whether production can still be stopped.

If your card arrives damaged, is faulty, or isn’t what you ordered, tell us promptly with your order number and photos where helpful. We’ll arrange a reprint or refund as appropriate.

Digital cards that have been delivered successfully usually can’t be “returned.” If the file or link doesn’t work, contact us and we’ll help fix access or replace the delivery where we can.

Use the form or chat on Contact, or email hi@awwly.co. Include your order number and a short description of the issue.

Nothing on this page affects your statutory rights under UK law for faulty or misdescribed goods.